Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability

Caroll let me down in the worst way I thought possible.They let my oil run out (on the new tank that came with a sensor I was hoodwinked into buying by their associates.which I spent so much money on) and left me and my wife and three kids (4yrs, 2yrs and 9 months) in a freezing house for 16 hours (overnite).

All the while giving us false hope and insuring us that someone will be there soon thus keeping us (in hope) in house. Thus leaving us (over-nite) to result to freezing in one room with one space heater in a 52 degree house. With every phone call of me being told "you are next", I became more and more angry at the terrible service and care that was shown towards my "emergency". The only ease I received so to not have this outrage that was within me pour into every phone call was talking to Russel which kept it straight with me and told me what the real problem was.

After talking with him I made my own conclusion that there is terrible disorganized leader (if any). Yet unfortunately by that time it was too late to make any moves so I waited till the morning. The next morning someone came and after being told they started at 7, no one arrived until a little after 9:30. The guy got it started and said they need to be here with my oil today.

So as you probly know by now the day came (I went to church) and it went and so did my calls that resulted in more of nothing. All calls with the exception of one being to Russel again. He being SHOCKED that I wasn't taken care of attempted to console me again yet the major damage has already taken place. Once again telling me the truth of no one coming out that nite, I was ok with it because my heat was still on at the time.

Yet though it was on it was at the last bit and that's what I explained and warned them yet again. Well, the morning came but not caroll. I went to my nieces party and came home once again to a cold 60 degree house with a bill on the door ( had a nerve to leave me a bill). So as you can imagine they were late TWICE!

in three days! I call and they say..... (you guessed it) someone's coming....... Yet when asked, they have no supervisor or boss or know any information on anybody higher than them.

I was told "we got a website and that's all I can give you... But you call yourself a company? They don't know any info on who they report to. well after a terrible weekend with them, I wake up early and as you can imagine again.....

(yes) no one came. Sitting in a cold house at 7:30am I call and it sounds like they have no clue someone was suppose to come, so I guess that's why no one came. 5pm today will be three FULL days of my "emergency". what does that word mean...

I don't know andymore ......On the search for a new company, anybody know where a real company is?

This person wrote the review because of poor customer service of oil tank from Carroll Home Services. Reviewer claimed that he or she wants Carroll Home Services to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Carroll Home Services for you to read. This information may help you with your purchase decision.

Had an Experience with Carroll Home Services?

Write a review


Terms of Service
Post Comment

You May Also Like

Advanced Disposal - Incompetent employees give horrible service Advanced Disposal "I have had a small pile of yard trash in the street for over two months now, as hav a few neighbors in close proximity. I'm in Clay County, Fl,..." Read more House Of Energy Is Bad Energy!  Do Not Do Business With Them! House Of Energy "Back on Wednesday, October 14, 2015, I paid $40.37 cents in U.S. Dollars to buy a Necklace With A Very Special Stone To Bring Out Positive Energy and boy What..." Read more Waste Pro Usa - Unsatisfactory even when you pay extra Waste Pro Usa "It's nearly been two weeks since I requested and paid the extra $100.00 fee to have my tree branches picked up I've called numerous times and spoke with office Manger..." Read more Waste Pro Usa - Recycle bin just skipped ! And not emptied Waste Pro Usa "I called twice as I was the ONLY one on my block that did not get my recycle bin emptied!I was assured it would be addressed.Well it is now 8:30pm..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more